Effective Date: March 25, 2026
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Next Level Heating and Cooling LLC (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services.
All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We collect the following types of information:
Personal Information:
- Name, email address, phone number, and physical address
- Payment information when you make a purchase or request a quote
- Opt-in records and timestamps for communication channels (SMS, email, etc.)
Non-Personal Information:
- IP address, browser type, and device information
- Website usage patterns and analytics
- Cookies and similar tracking technologies
Customer Communication:
- Records of inquiries and service requests
- Appointment details and preferences
- Service history and customer feedback
2. How We Use Your Information
We use collected data to:
- Provide and improve our HVAC services
- Process transactions and payments
- Communicate regarding appointments, inquiries, and updates
- Enhance website functionality and user experience
- Ensure security and prevent fraud
- Maintain records of communication preferences and consent
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
Opt-In Consent:
- You must provide explicit consent to receive SMS messages
- We maintain timestamped records of all opt-in actions
- We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-Out Instructions:
- You may opt out at any time by replying “STOP”
- Opt-out requests are processed in real time
4. Information Sharing & Disclosure
Mobile Information & Data Sharing:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information may be shared with subcontractors strictly for operational support (such as customer service or scheduling). All other use cases exclude text messaging originator opt-in data and consent.
We do NOT:
- Sell personal information
- Rent personal information
- Trade personal information
We may share information with:
Service Providers:
- Vendors that assist with operations (payment processing, scheduling systems, CRM tools)
- SMS providers/aggregators for communication delivery
Legal Compliance:
- When required by law (court orders, subpoenas, regulatory requests)
5. Data Security
We implement administrative and technical safeguards to protect your data, including:
- Secure data encryption methods
- Controlled system access
- Ongoing monitoring and protection protocols
While we use commercially acceptable means to protect your information, no method of transmission or storage is 100% secure.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Analyze site traffic and behavior
- Remember user preferences
- Improve website performance and experience
7. Your Rights & Choices
You have the right to:
- Access, update, or delete your personal information
- Opt out of marketing emails via the “unsubscribe” link
- Request removal of your data from our systems
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
9. Changes to This Privacy Policy
We may update this policy periodically. Any changes will be posted on this page with the updated effective date.
10. Contact Us
If you have questions about this Privacy Policy, please contact:
Next Level Heating and Cooling LLC
Website: https://nextlevelhvacnh.com/
Phone: 603-605-9119
Email: cody@nextlevelhvacnh.com
By using our website and services, you consent to this Privacy Policy.